Hospitality Sector Webinar

The two speakers of this webinar are at the forefront of Apprenticeships for the Hospitality sector, having not only developed Apprenticeship programmes for their own businesses, but also working with others to develop Apprenticeship Trailblazers for the Hospitality Sector.

Ros Hardiman joined the Royal Garden Hotel in 2012 and has over 15 years’ experience in human resources management and people development within the hospitality and leisure industry. The Hotel employs upwards of 400 people and as HR Director, Ros is responsible for all people based activity from both an operational and strategic perspective. The Hotel has a long-standing apprenticeship programme, particularly for aspiring chefs, and is currently collaborating with a small group of other 5* hotels to develop a bespoke housekeeping apprenticeship programme. Ros also a member of the Hospitality Trailblazers SME Consortium.

Aideen Whelehan is the HR Manager for the Lancaster London. She has been working in HR and Training in the 4 and 5 Star hotel industry in central London since 2002 and has always been involved in recruiting from schools, colleges and universities and developed numerous programmes to get young people into the industry. Aideen sees the future of successful sustainment in Apprenticeships and one of her main goals at the Lancaster London is to implement a robust and successful Apprenticeship programme in all departments of the hotel. Aideen joined the Hospitality Trailblazers in April and leads the Small and Medium consortium which she has set up to ensure that these companies have a voice.

Ros and Aideen talked through how their businesses have tackled some of the challenges of recruiting and employing apprentices, and why they’ve remained committed to Apprenticeships as a way to build a skilled and loyal workforce.

Sophie Hardwick facilitated the session and presented an overview on Apprenticemakers.

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